Refund and Returns Policy for IWCFineUnie

Effective Date: November 19, 2024

At IWCFineUnie, we take great pride in offering premium-quality leather goods, crafted with the utmost care and attention to detail. Our goal is to ensure that you are completely satisfied with every purchase you make. If for any reason you are not entirely happy with your order, we offer a comprehensive Refund and Returns Policy to assist you.

Please read through the following policy to understand your rights and responsibilities in the event that you need to return or exchange an item. By making a purchase, you agree to the terms outlined in this Refund and Returns Policy.

1. Eligibility for Returns and Exchanges

We offer a 30-day return and exchange policy, effective from the date you receive your order. To be eligible for a return or exchange, the following conditions must be met:

  • Item Condition: The item must be in new, unused, and unworn condition. All original tags, packaging, and accessories must be included, and the item must not have been altered, washed, or damaged in any way.

  • Original Packaging: Items should be returned in their original packaging to protect the product during the return shipping process.

  • Personalized Items: Custom or personalized items are not eligible for return or exchange unless the item is defective or damaged upon arrival.

If your item meets the conditions above, you can proceed with initiating a return or exchange. Items that do not meet these requirements, including worn or used products, will not be accepted for return or exchange.

2. Return Process

To initiate a return, please follow these steps:

  • Contact Us: Reach out to our Customer Service team at info@iwcfineunie.com or call +1 276-479-2666 within 30 days of receiving your order to request a return authorization. Include your order number and the reason for your return in your communication.

  • Return Authorization: After your return request is reviewed, we will send you a return authorization and instructions on how to proceed. Returns without prior authorization will not be accepted.

  • Return Shipping: You are responsible for the return shipping costs, unless the return is due to a mistake made by IWCFineUnie (e.g., incorrect or defective items). We recommend using a trackable shipping service or purchasing shipping insurance for your return to ensure that the item arrives safely.

  • Return Address: Please return the item to the following address:

    IWCFineUnie Returns Department
    2390 Douglas Dairy Road
    Nickelsville, Virginia, United States

Please ensure that the return package is securely sealed and includes all original tags and packaging.

3. Exchanges

If you would like to exchange your item for a different size, color, or another product, we are happy to assist you. To exchange an item, please follow these steps:

  • Contact Us: Reach out to our Customer Service team at info@iwcfineunie.com or +1 276-479-2666 with your exchange request. Provide your order number, the item you wish to return, and the item you would like in exchange.

  • Exchange Processing: Once we receive the returned item, we will inspect it to ensure it meets our return criteria. After approval, we will process the exchange and send you the new item.

  • Shipping Charges: You will be responsible for the cost of returning the item, and you will also be responsible for the shipping cost of the new item unless the return is due to an error on our part. Shipping fees for the new item will be charged at checkout when we process the exchange.

Please note that if the item you wish to exchange is out of stock, we will offer you the option of a full refund or store credit.

4. Refunds

Once your return is received and inspected, we will process your refund. Refunds will be issued to the original payment method used during the purchase. Please allow up to 7-10 business days for the refund to be reflected in your account, depending on your bank or payment provider’s processing times.

Refund Conditions:

  • Eligible Returns: Refunds will only be issued for products that meet the return eligibility criteria outlined in this policy. Products that have been used, altered, or are outside the 30-day return window will not be refunded.

  • Refund Method: Refunds will be credited to the original payment method. If you paid via credit card, the refund will be processed to the same credit card. For PayPal transactions, refunds will be issued to your PayPal account.

  • Refund for Shipping Costs: Shipping fees are non-refundable, except in cases where we made an error with your order or if the product was defective upon arrival.

5. Defective or Damaged Items

At IWCFineUnie, we strive to provide you with flawless products. However, if you receive an item that is defective, damaged, or incorrect, please contact us immediately so we can resolve the issue.

  • Damaged Upon Arrival: If your item is damaged during transit or is faulty, we will arrange for a return and send you a replacement at no additional cost. We will also cover the return shipping costs in such cases.

  • Defective Items: If your item is defective, please contact our Customer Service team within 30 days of receiving your order. We will assess the issue and offer a replacement or refund as appropriate.

6. Late or Missing Refunds

If you haven’t received your refund yet, please check the following:

  • Check Your Bank or Credit Card Provider: It may take some time before your refund is officially posted, depending on your bank or payment provider’s processing times.

  • Contact Your Credit Card Company: There may be processing delays with your credit card company. It is common for refunds to take a few days to show up on your statement.

  • Contact Us: If after checking these factors you still have not received your refund, please contact us at info@iwcfineunie.com so we can assist you further.

7. Non-returnable Items

The following items are non-returnable and non-refundable:

  • Gift cards
  • Sale or clearance items (unless defective)
  • Personalized or custom-made products

If you have received a defective item in one of these categories, please contact us right away, and we will evaluate the issue on a case-by-case basis.

8. Exemptions to the Return Policy

Certain items may be subject to special return conditions due to the nature of the product. If you have purchased a product that is not eligible for return or exchange, this will be clearly stated in the product description on our website. Any exceptions to the standard return policy will be clearly indicated in your purchase confirmation.

9. Customer Support

If you have any questions or need assistance with a return, exchange, or refund, please don’t hesitate to contact our dedicated Customer Service team: